BIDHUB UNIVERSITY

What is the BidHub University?

If I have some information that I think that would be useful to the BidHub University, who should I contact?

How accurate is the information found in the BidHub University?

Where does the information found within the BidHub University come from?

Q: What is the BidHub University?

A: The BidHub University is a place to learn about construction topics related to our site, and related to the general construction industry. Our university is a reference place to search for industry information, news, and topical articles related to our website information and offerings.

Q: If I have some information that I think that would be useful to the BidHub University, who should I contact?

A: Should you have additional information that would benefit the BidHub University, please submit information to Marketing Support or call us at 877-BidHub-6 if you have any questions about your submission.

Q: How accurate is the information found in the BidHub University?

A: The information in the BidHub University has been derived from extensive industry research. The information presented in the university has the appropriate sources included for where the information was found. If there is any question to the validity of the information, we recommend checking the source for further information.

Q: Where does the information come from?

A: The information is gathered from extensive industry research and interviews with construction professionals.

For More Information, Click Here to Contact the BidHub Support Team

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PRODUCT INFORMATION

Do I have to register?

How do I register with BidHub?

Is there a fee for using BidHub?

What are my payment options when I purchase plans?

I am a registered user of BidHub. How do I update my contact information?

What should I do if I forgot my account password?

Can your application interface with our own construction management or accounting software?

Can I use my own reprographic vendor to print my plans?

What is a digital plan download?

What plan file types does BidHub support?

What is a DWF file?

What is a PDF file?

Q: Do I have to register?

A: Yes, you must register to use BidHub Product and Services. The registration is short and simple, but is necessary so we can serve you better.

Q: How do I register with BidHub?

A: You can register with BidHub by visiting New Users Register Here.

Q: Is there a fee for using BidHub?

A: BidHub does not currently charge users to post projects or upload plans. BidHub does charge users for the purchase of digital plan downloads and printed plan sets.

Q: What are my payment options when I purchase plans?

A: BidHub accepts MC, Visa, Discover, AMEX and PayPal.

Q: I am a registered user of BidHub. How do I update my contact information?

A: Please send an email with your new contact information to Customer Support with Account Update in the subject line.

Q: What should I do if I forgot my account password?

A: Go to your Project Owners Bid Login Page and click RESET password. You will then enter your email address and customer support will reset your password for you. You should receive your new password via email shortly.

Q: Can your application interface with our own construction management or accounting software?

A: We are an ASP so there are opportunities for an API (application program interface). Please contact us for further information on software integration.

Q: Can I use my current reprographic vendor to print my plans?

A: Yes. Just download the plan and send the DWF file to your preferred printer. Your fee will be prorated and reviewed on a case-by-case basis.

Q: What is a digital plan download?

A: A digital plan download is the process of taking a copy of an online digital plan file and storing it on your local computer.

Q: What plan file types does BidHub support?

A: BidHub currently supports DWF and PDF plan file types.

Q: What is a DWF file?

A: Visit the Autodesk website for complete details about the DWF file format and its benefits.
Download the FREE DWF viewer at: http://usa.autodesk.com/adsk/servlet/index?id=2404513&siteID=123112

Q: What is a PDF file?

A: Visit the Adobe website for complete details about the PDF file format and its benefits.
Download the FREE PDF viewer at: http://www.adobe.com/products/acrobat/readstep2.html

For More Information, Click Here to Contact the BidHub Support Team

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DEALERS

Who should apply for the BidHub Dealer Program?

What are the requirements?

How do I become an Authorized Dealer?

What are the benefits to becoming an Authorized BidHub Dealer?

Does BidHub offer training programs for Dealers?

What types of support are available for Dealers?

Who determines the territories and will I be able to choose my own?

Am I guaranteed to be the only BidHub Dealer in my area?

What are the initial start-up costs and does BidHub offer any assistance?

What can I expect my annual earnings to be?

How will I find out if I have been accepted?

Q: Who should apply for the BidHub Dealer Program?

A: Parties interested in or having experience working with Developers, General Contractors, Subcontractors, Construction Brands, Material Suppliers, or other Construction Industry Professionals, should apply for this program.

Q: What are the requirements?

A: You must.

• Have experience selling products and services to construction professionals.
• Be an independent business locally owned and managed.
• Maintain an office in a commercial facility - not a home office that includes Internet access, telephone landline communication and faxing capabilities.
• Employ (on a full-time basis) one fully qualified Salesperson and one fully qualified Customer Service Support person.

Q: How do I become an Authorized Dealer?

A: Fill out request information form online, and a customer support representative will contact you. Or go directly to our online application and APPLY NOW. Submit your application, and a customer support representative will contact you within 24 hours regarding your application.

Q: What are the benefits to becoming an Authorized BidHub Dealer?

A: Benefits to becoming a dealer include:

• Certified Partner of BidHub.com, Inc. Status.
• Ability to display the approved BidHub Dealer Logo on applicable websites, windows, vehicles and storefronts.
• Eligible for software updates and enhancements, including product upgrades before our customers and users.
• Qualify for partnership points redeemable for industry products and services.
• A secure site for Web Access and Login.
• A sales support team.
• Basic and Advanced sales and technical product training.
• Corporate marketing collateral and product literature.
• Sales tools and online product demos.
• Valuable and qualified leads in your area.

Q: Does BidHub offer training programs for Dealers?

A: Yes, BidHub does offer training programs for Dealers. After you have become an Authorized BidHub Dealer, you will have access to the both basic and advanced sales and technical training programs for you and your staff. Please see your Dealer Kit for more information on these training sessions, or see our Events page for a list of upcoming training events.

Q: What types of support are available for Dealers?

A: We offer the following sales/marketing support:

• Online partner locator
• Print-on-demand sales materials
• Trade shows, seminars and events
• Sales and technical training

• Toll-free support number
• Service manuals and bulletins

Q: Who determines the territories and will I be able to choose my own?

A: According to market research and industry knowledge, a BidHub representative will help you choose your territory and specific market.

Q: Am I guaranteed to be the only BidHub Dealer in my area?

A: Any BidHub Dealer Applicant who meets the membership requirements is eligible to join our dealer program. No one is guaranteed a requested territory. Through an approval process, BidHub and your company will help decide what territory is available. You will then be assigned a designated territory. You must be an active member of the BidHub Dealer Program in order to continue to service your registered territory.

Q: What are the initial start-up costs and does BidHub offer any assistance?

A: BidHub does offer assistance for the BidHub Dealer Program. Please email us at Dealers and a Dealer Representative will contact you to discuss your questions in more detail.

Q: What can I expect my earnings to be?

A: Earnings will vary from territory to territory. Please contact BidHub at Dealers if you require more information.

Q: How will I find out if I have been accepted?

A: Once you have submitted an application, you will be contacted by the VP of Dealer Services for an initial qualification meeting. After the meeting, you be asked to sign the Dealer Agreement. At this point, only after your agreement has been reviewed, you will be accepted into the BidHub Dealer Program as an Authorized Dealer.

For More Information, Click Here to Contact the BidHub Support Team

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THE HUBCLUB™ MEMBERSHIP PROGRAM

What is the HUBCLUB™?

How do I save money with the HUBCLUB™

How do I register to become a member of the HUBCLUB™ Program?

How many points must I accumulate before I can start using my reward points?

How do I earn reward points in the HUBCLUB™?

Do I have to be a member of the HUBCLUB™ for a certain period of time before I can start earning reward points?

Q: What is the HUBCLUB™?

A: The HUBCLUB™ is a program designed to reward you for your efforts.  It is the first of its kind in the U.S that is specifically focused on constructions professionals.  Being a member of in the HUBCLUB™ brings many benefits to you and your company.

Q: How do I save money with the HUBCLUB™

A: You will save money in our online store.  Starting with discounts on plans with discounts on plans distributed digitally via BidHub’s Project Owners, savings are immediate and will impact your bottom line.

Q: How do I register to become a member of the HUBCLUB™ Program?

A: Look for the HUBCLUB™ in the fall of 2006.

Q: How many points must I accumulate before I can start using my reward points?

A: Please register with us, and you will automatically be added to the program.

Q: How do I earn reward points in the HUBCLUB™?

A: Different items in or online store will require more reward points than others.  Please see the reward chart for more details.

Q: Do I have to be a member of the HUBCLUB™ for a certain period of time before I can start earning reward points?

A: Each time you make a purchase or launch a project, you will receive points. For a complete breakdown on points offered, please check back in the fall of 2006.

Q: Will my information be shared with a 3rd party?

A: No, all of the information shared with BidHub is for internal purposes only and will never be shared with a 3rd party.

For More Information, Click Here to Contact the BidHub Support Team

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ONLINE STORE

What is the process for placing an order for the first time?

How can I find more information about a product offered in your store?

Is there sales tax on items in the BidHub Store, and how is it calculated?

How can I check the availability of a product?

Where's my order?

What are the Shipping Rates?

Can I use multiple shipping addresses?

Where can I find warranty information?

What are my payment options when purchasing something through the BidHub Online Store?

What is your refund policy?

Q: What is the process for placing an order for the first time?

A: Placing an order with BidHub is simple. If you are a new customer, just register with us and create an account. You can then login and begin searching for products. Please note that we cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

Note: Some items offered in our Store are fulfilled by BidHub Merchants. Payment, shipping, and return policies may vary by type of order and by seller. The seller of each item in your order will be clearly noted on the View Shopping Cart page.

Q: How can I find more information about products offered in your store?

A: You can check in our BidHub Unversity to find more information on the products we offer and the companies or manufactures that provide us with those products. If you are not satisfied with that information, check the product details which often will include customer reviews. If an item is not available for ordering, we can notify you when it is. Please send us an email at Customer Support with New Product Availability in the subject line, and a customer service representative will follow-up with you on with the new product availability date.

Q: Is there sales tax on items in the BidHub Store, and how is it calculated?

A: Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. For more information about sales tax charged on your order, consult the links below. The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment.

Q: How can I check the availability of a product?

A: The availability estimate for our products refers to the length of time it will take for the item to leave the fulfillment facility once you have placed your order. It does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.

Q: Where's my order?

A: Looking to find out the status of an order placed? Please visit the order status in your account. For assistance with late orders, please contact us at Customer Support.

Q: What are the shipping rates?

A: If you have any questions about shipping rates, please contact us directly at Customer Support for further details.

BidHub.com can ship to almost any address in the world. Shipping Times and Costs will differ per delivery selection.

Q: Can I use multiple shipping addresses?

A: When signing up for your account, please tell us the address where you would like receive your merchandise. Currently, we cannot ship to a P.O. Box. Please submit a physical address for shipments.

Q: Where can I find warranty information?

A: If you are interested in a warranty for a product you will need to contact the manufacturer or seller of that product directly to obtain a copy of the warranty.

Q: What are my payment options when purchasing something through the BidHub Online Store?

A: BidHub accepts MC, Visa, Discover, AMEX and PayPal.

Q: What is your refund policy?

A: If the item is a service item, i.e. an educational course offering, we cannot refund the course once it has been started. If the course has not been started, then we can issue a full refund.

If your merchandise is damaged, please contact us and we can give you the correct contact information for the manufacturer.

Please note that we will not be able to offer any refunds on sale items, or special promotional sale items. For all questions and inquiries, please send us an email at Customer Support, or call us at 877-BidHub-6.

For More Information, Click Here to Contact the BidHub Support Team

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OSHA 10-HOUR ONLINE CONSTRUCTION SAFETY COURSE

What does OSHA stand for?

Who is this course designed for?

Are there any pre-requisites for this course?

If I don't have access to a computer, how will I be able to take the course?

How can I check to see where I am in the course?

Can you turn off the audio off so you can just read the material?

When will I receive my 10-Hour certification card?

What if I do not pass the course?

What if I have questions about ordering the course?

Q: What does OSHA stand for?

A: OSHA stands for the OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION. For more information about OSHA, please visit www.osha.gov.

Q: Who is this course designed for?

A: This course is designed for Construction Workers, Foremen, Superintendents, and Project Managers.

Q: Are there any pre-requisites for this course?

A: There are no pre-requisites for this course.

Q: If I don't have access to a computer, how will I be able to take the course?

A: Unfortunately, you do need a computer and an internet connection to participate in this online course. You can access a computer at your office, a local library, or Internet Café. If you are in the Chicagoland area, you may come to our office to take the course. Please email OSHA to schedule your class time.

Q: How can I check to see where I am in the course?

A: You can find your course progress in the course player. It can be accessed at all times during the training.

Q: Can you turn off the audio off so you can just read the material?

A: The audio cannot be turned off. This is due to certain time requirements we need to have in place. We have to make sure the course is close to 10 hours in seat time. You can turn your speakers down, or if you don't have speakers then you can just read the material at your own speed.

Q: When will I receive my 10-Hour certification card?

A: Upon completion of this course, you will receive a temporary printable certificate. In 4-6 week, you will receive a card from OSHA and the Department of Labor in the mail.

Q: What if I do not pass the course?

A: You will be given up to three opportunities to pass the final exam; if you do not pass it after three tries, you will be locked out of this course and you will be required to purchase it again if you wish to complete it.

Q: What if I have questions about ordering the course?

A: For questions about ordering, please visit our Online Store on this site for FAQs about this course and other products and services offered in our Online Store.

For More Information, Click Here to Contact the BidHub Support Team

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PARTNERS

How do I become a partner?

What types of partners are you looking for?

Does it cost anything to become a partner?

What are the terms of the BidHub Partnership?

Q: How do I become a partner?

A: You will need to apply. Please click Apply Now, and you will be taken to the Partner Application. Please fill out this form, and a customer support representative will contact you about your application and our available partner opportunities.

Q: What types of partners are you looking for?

A: We are looking for construction industry software partners, printing suppliers, and online construction course providers.

Q: Does it cost anything to become a partner?

A: Please contact us for more detailed cost information on becoming a partner.

Q: What are the terms of the BidHub Partnership?

A: The terms of a BidHub Partnership are defined in the BidHub Partnership Agreement. For further information on our partnership policies and procedures, please contact us at Partners, or call us at 877-BidHub-6.

For More Information, Click Here to Contact the BidHub Support Team

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SUPPORT

What types of customer support do you offer?

What are the hours for BidHub Support?

Is there a fee associated with using the BidHub Support?

Q: What types of customer support do you offer?

A: We offer technical assistance and customer support by email and telephone. If you need customer support assistance, please contact us via email at Customer Support, or by calling us toll-free at 877-BidHub-6.

Q: What are the hours for BidHub Support?

A: Our live customer help is available during the hours of 8:30am-5:30pm CST. If you require assistance after hours, please send us an email at Customer Support, and someone will contact you within 24 hours.

Q: Is there a fee associated with using the BidHub Support?

A: No, there are no support fees at this time.

For More Information, Click Here to Contact the BidHub Support Team

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TRAINING

What types of training programs do you offer?

How do I schedule a training session or register for a training session?

Q: What types of training programs do you offer?

A: We do offer both online/classroom training programs for customers who have signed up to use our products to launch a project. For available training events, please visit our Events page on this site.

Q: How do I schedule a training session or register for a training session?

A: If you are interested in participating in one of our training sessions or events, please email Customer Support, and put Training in the subject line. A customer service representative will contact you within 24 hours to schedule and register you for your desired training session.

For More Information, Click Here to Contact the BidHub Support Team

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PRESS

Who do I contact for press related inquiries?

Where can I find a list of press releases about BidHub?

How can I get a media kit about your products & services?

Q: Who do I contact for press related inquiries?

A: For all press related inquiries, please contact Anne La Francis, Director of Marketing by telephone at 847-458-3610 or via email.

Q: Where can I find a list of press releases about BidHub?

A: For a complete listing of all of BidHub's press releases, please visit the Press section on this site.

Q: How can I get a media kit about your products & services?

A: Please contact Marketing Support for media kit inquiries.

For More Information, Click Here to Contact the BidHub Support Team

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About Us

Where can I find information about BidHub?

How can I contact BidHub?

Where are you located?

Where can I find information on job opportunities or careers with BidHub?

Is the BidHub website a secure site?

What is an ASP?

What is an API?

Q: Where can I find information about BidHub?

A: For information about our company, please visit the About section of this site. Should you require additional information, our media relations team will be happy to assist you. For a company fact sheet about BidHub, please visit our Company Fact Sheet

Q: How can I contact BidHub?

A: You can contact us via email, telephone or fax. Please visit our Contact Us section on this site at for a list of contact information for each of our internal departments.

Q: Where are you located?

A: We are located at 12535 Farm Hill Drive, Huntley, IL 60142.

Q: Where can I find information on job opportunities or careers with BidHub?

A: We are always searching for highly skilled professionals looking for a challenge. Team members at BidHub enjoy the excitement of a new, up and coming company that embraces new ideas. Being a newly formed company, our staff members have a voice in company decisions.

For more information about joining BidHub, send your resume in complete confidence to our office manager using the following options: Submit Online

Mail your resume (no phone calls please)
(preferred format is Microsoft Word)
to our office manager.
Anne La Francis
Office Manager
BidHub.com, Inc.
12535 Farm Hill Drive
Huntley, IL 60142

Q: Is the BidHub website a secure site?

A: BidHub secures the exchange of personal information and transactional data using Secure Socket Layers (SSL) and encryption mechanisms.

Q: What is an ASP?

A: An application service provider (ASP) is a company that offers individuals or enterprises access over the Internet to application programs and related services that would otherwise have to be located in their own personal or enterprise computers. Retrieved on June 14, 2006, from Webopedia, http://www.webopedia.com/TERM/A/application_service_provider.html.

Q: What is an API?

A: An application program interface (API), sometimes called an application plug-in, is a set of routines, protocols, and tools for building software applications. Retrieved on June 14, 2006, from Webopedia, http://www.webopedia.com/TERM/A/API.html.

For More Information, Click Here to Contact the BidHub Support Team

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